What England’s World Cup night can teach you about crisis management (even if, like me, you couldn’t care less about football) I woke up this morning to the news discussing the England match (and the update to my position in the family sweepstake….I still have Norway, France and Spain which I am told is good!). […]
ISO Spaghetti: Making Sense of the Standards You Keep Hearing About If you work in any kind of professional role, you have probably come across ISO standards. They get mentioned in tender documents, supplier questionnaires, job adverts, and LinkedIn profiles. ISO 27001. ISO 22301. ISO 31000. Sometimes all three in the same sentence. But what
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What does good data protection training actually look like? You may have seen the news last week about Addenbrooke’s Hospital, where around 40 members of staff accessed the medical records of a three-year-old boy injured in a crocodile attack. The hospital is still investigating whether all of them had a legitimate reason to do so.
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When the Heat is On: the Information Security Risks Nobody Briefs Their Team About I was visiting a client a few summers ago when I noticed the server room door was propped open with a fire extinguisher. A desk fan had been placed just inside the doorway to push cooler air in. It was ingenious,
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Is it a breach, a complaint, or a quality issue? Why getting that wrong matters Here’s a scenario that plays out in organisations more often than most people realise. A customer gets in touch, something has gone wrong, and the person who picks up the call does what feels natural — they apologise, fix it,
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Passkeys in Real Life: Lost Phones, Multiple Devices, and Getting Started A few days ago I put together a visual explainer on how passkeys actually work. It got a brilliant response — but it also generated a couple of very relevant questions: “What if I lose my phone?” and “I use more than one device
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The loggist: one of the most important roles nobody trains for If you’ve ever sat in an incident management team meeting, you’ll know how quickly things move. Decisions get made, actions get assigned, phones ring, people talk over each other. And somewhere in the middle of all of that, someone is supposed to be keeping
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Spot the phish: 5 red flags in a dodgy email Phishing emails are getting better. The spelling mistakes and dodgy formatting that used to give them away? Largely a thing of the past. Today’s phishing attempts can look slick, professional, and entirely convincing — which is exactly what makes them dangerous. The good news is
How Passkeys Actually Work (in Plain English) Last week I wrote about passkeys — what they are, why the NCSC and GCHQ are telling us all to start using them, and what it means for organisations. The post got a lot of attention, and one comment in particular stuck with me. Someone asked: “Can we
Passwords Are on Their Way Out — Here’s What’s Replacing Them If you’ve been anywhere near the news this week, you might have spotted the head of GCHQ giving a fairly blunt message: stop using passwords and start using passkeys. It was part of a much bigger speech about cyber threats and national security, delivered
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