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Crisis Communications Training Course

Master the essentials of crisis communication with our concise, ISO-aligned online training. Whether you're part of a Crisis Management Team, developing incident response procedures, or supporting your organisation’s communications strategy, this course equips you with the foundational skills to communicate effectively during disruptive events.

Why Crisis Communications Matter

In times of crisis, clear and timely communication can make the difference between confusion and control. This course explores the core principles of crisis communications, helping you understand:

• ✅ How to identify and deliver key messages under pressure
• ✅ The communications planning process, from strategy to execution
• ✅ How to navigate media relations and public messaging during a crisis

Designed as an accessible overview, this course is ideal for professionals who need to understand the communications dimension of crisis response—without becoming media spokespersons.

🎯 Who Should Take This Course?

This training is tailored for:

• Members of Crisis or Incident Management Teams
• Business continuity and resilience professionals
• Communications teams supporting crisis response
• Anyone involved in developing crisis management procedures

If you’ve already completed our Introduction to Crisis Management course, this module builds naturally on that foundation.

Standards-Based Learning

Our content is aligned with internationally recognised standards:

• ISO 22361 – Security and resilience — Crisis management — Guidelines
• ISO 22301 – Business Continuity Management Systems — Requirements, specifically the warning and communication elements

By the end of the course, you’ll be better equipped to meet compliance requirements and embed best practice into your organisation’s crisis communications framework.

Course Format and Duration

This short-format e-learning course takes approximately 20 minutes to complete. It includes:

• 🎥 Three engaging video modules
• 🧠 Interactive quizzes after each section to reinforce learning
• 📜 A certificate of completion for successful delegates

The course is SCORM-compliant and designed for easy integration into your organisation’s LMS or training platform.

🔍 Key Benefits

• Fast, focused training for busy professionals
• Practical insights grounded in ISO standards
• Supports business continuity and resilience planning
• Enhances cross-functional understanding between crisis and communications teams

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